Loretta Heron

2004 - 2007 3 Yrs @TD

Toronto, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Present

2004 - 2007 3 Yrs @TD

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Work with Development and Infrastructure Technology resources to increase the maturity of ITIL processes by leveraging various process improvement methodologies.

EDUCATION

1996 — 2000

Ryerson University

Bachelor of Business Administration , Information Technology Project Management

SKILLS

AnalyticsChange ManagementRelationship ManagementSdlcTeam LeadershipIT ManagementSharepointPmoPmpProject Management Office (Pmo)LeadershipProject DeliveryStrategic PlanningFinancial ServicesCrmItilProject ManagementBusiness IntelligenceBankingRequirements AnalysisRisk ManagementIntegrationProject Portfolio ManagementProcess ImprovementPortfolio ManagementVendor ManagementRetail BankingBusiness AnalysisIT StrategyBusiness Process Improvement

ABOUT LORETTA HERON

Dedicated business professional with extensive experience in Project Management and relationship management. Proven ability to manage programs, teams and stakeholders on-time, under budget and with the desired quality. Able to balance multiple competing priorities while maintaining attention to detail and accuracy. Expertise in:Relationship Management | Stakeholder Communications (CxO/VP/Business Process Improvement) & Engagement Planning - Scoping / Designing Projects Portfolio Strategy| Business Process Analysis Development Solutions Delivery(BPMN Certified)

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