Lorenzo Caum

About Lorenzo Caum

If you have struggled to find the right candidate for your support team, then you are in the right place. Hi there! I\'m Lorenzo and I\'m interested in aviation and technology with a passion for creating delightful customer experiences. Not only can I troubleshoot issues, but I can also be a trusted advisor for customers so they succeed with your product. Imagine an ambitious team player who can- Provide timely and empathetic product support to customers through various channels- Contribute to internal and external documentation to improve customer experiences- Guide customers through technical challenges, how-to questions, and best practices- Identify and share patterns in customer feedback to suggest improvements- Collaborate cross-functionally with teams to maximize customer success. Believe me, the person above exists. Let me show you the type of person that I am. Here are just a few examples of how I’ve helped clients, colleagues, and customers succeed-\"92%. And it\'s all because of you! Thank you for being the best ground instructor ever!\"-Siddhi G-\"Thank you so much for sharing this with us, Lorenzo! That\'s an incredible score—please congratulate your student for us! I\'ll be sure to pass this along to the team. It truly makes a difference to see this kind of progress firsthand.\"-Michelle D-\"Plant arrived safely and healthy. Lorenzo went out of his way to find out what happened when the post office made a mistake. He communicated with me to make sure it arrived. Will definitely buy from him again. Great seller with great plants.\"-Paul K-\"Our team has pushed through a bunch of updates so you should no longer be seeing any of those errors on the confirmation screen displaying incorrect times. If you happen to continue to notice this please let us know and I will have the team look into it further.\"-Hannah K- “Event Smart is a user-friendly system, and the team behind it makes all the difference. The service and troubleshooting was fantastic. Special thanks to Lorenzo for his patience and customer-friendly can-do attitude!\"-Nadia V. How can I help you deliver superior customer experiences with your product? Message on LinkedIn or send an email (h••••@lorenzocaum.com).

Experience

1. Ground Instructor

   International Aero Academy

   Sep 2023 — Present · Lakeland, FL, US

   Develop a 3-week program to prepare aviation students at a flight school for the FAA knowledge test. Increased the average test score for private pilot candidates to 89%- Conduct ground training in-person or remotely through video calls- Explain technical concepts in plain English through stories, situations, and scenarios- Mentor students to develop a growth mindset through consistency of effort, celebrating wins, and providing feedback- Became the go-to product expert for the flight operations management SaaS.

Education

• University of South Florida

  Bachelors of Science in Business Administration

  2005 — 2010