Lorenzo Sabbatucci
Front Desk Agent @The Goethe Hotel
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WORK HISTORY
Front Desk Agent @The Goethe Hotel
Rome, IT
Making check-in and check-out- Using PMS (Opera Cloud)- Managing the reservation from OTA: Booking, Expedia Group Partners, Hilton Partners, Trip.com, Tour Operators, Travel Agencies- Working closely with the housekeeping, f&b, spa and bellboy departments- Concierge services- Answering to direct phone calls and emails- Comunicating with guests in English, Italian and Spanish- Assisting colleagues with administrative tasks- Communication between staff members regaring guests and new bookings / cancellations- Helping guests by looking for tailor-made solutions- Keep a safe and clean reception area- Make daily Reports
EDUCATION
I.T.T. Colombo
Diploma Istituto Tecnico e Professionale
ABOUT LORENZO SABBATUCCI
Focused and self-reliant Receptionist eager to gain international experience. Skilled…
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