Lorenzo Ottati
IT Service Delivery Director (Workplace Office IT) Benelux & France @Bain & Company
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WORK HISTORY
IT Service Delivery Director (Workplace Office IT) Benelux & France @Bain & Company
Paris, FR
Internal title: IT Support Director Benelux–France.Lead IT service delivery and workplace technology across Paris, Brussels and Amsterdam (Paris: 450 users / 4 staff; Brussels: 240 / 2; Amsterdam: 220 / 2) — ~910 users supported by an 8-person L1/L2 team.Run day-to-day operations and end-user experience: service desk, onsite support, meeting room AV/collaboration, local access infrastructure, and IT asset lifecycle.Provide VIP/Partner support and ensure technology readiness for local events and business-critical meetings in a high-demand consulting environment.Manage IT procurement and vendor governance (sourcing, performance, service quality) and coordinate with EMEA/Global IT to align local execution with standards.Program-manage major workplace initiatives: Brussels office relocation (in progress); Paris and Amsterdam office expansions (delivered).Report to the EMEA Senior Director; contribute to regional alignment and best-practice deployment across sites.
EDUCATION
Haute Ecole Fransisco Ferrer
Bachelor's degree, Computer science and applied electronics
SKILLS
ABOUT LORENZO OTTATI
IT Service Delivery and Workplace Technology leader with 15+ years in professional services, focused on high-touch end-user experience across multi-site environments.At Bain & Company, I lead IT service delivery for Paris, Brussels and Amsterdam (≈910 users), managing an 8-person L1/L2 team. My scope covers service desk operations, VIP/Partner support, meeting room AV & collaboration, local access infrastructure, IT asset lifecycle, and vendor/procurement governance—alongside the delivery of major workplace programs (office expansions and relocations).I partner closely with EMEA/Global IT leadership to align local execution with enterprise standards while driving operational excellence in a demanding, client-facing environment. I also coach and develop team members and support hiring to build strong local capabilities.Focus areas: IT service delivery, workplace technology, IT operations, stakeholder management, vendor governance, incident/problem management, and office moves/changes.
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