Lorenzo Nave
Front Office Shift Leader @Palazzo Roma Shedir
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WORK HISTORY
Front Office Shift Leader @Palazzo Roma Shedir
As Shift Leader, I am responsible for coordinating teamwork and supervising daily operations to ensure seamless service delivery. I implemented four new procedures that optimized workflow and enhanced efficiency, while maintaining the highest LHW and LQA Standards.A key focus of my role is guest experience: I successfully improved VIP guest satisfaction by 15% and strengthened high-end guest retention. I handled complaints effectively using the LEAF method, turning challenges into opportunities to reinforce guest loyalty.Beyond operational excellence, I actively foster a positive and motivating work environment, encouraging collaboration and team development to sustain service consistency at the luxury level.
EDUCATION
VIU - Universidad Internacional de Valencia
Executive MBA, Amministrazione e gestione aziendale, generale
UniversitĂ di Napoli L'Orientale
1° livello - Laurea L, Mediazione linguistica e culturale (L-12)
Balassi Institute
Corso di Master Universitario di 2° livello-CMU2, Interpretazione e traduzione
Rome Business School
Executive MBA, Luxury Hotel Management
UniversitĂ di Napoli L'Orientale
Laurea Magistrale LM in Scienze Umanistiche, Lingue e culture comparate LM-37 - Curriculum "Europeo"
ABOUT LORENZO NAVE
Luxury Hospitality Professional shaped by LHW and Marriott properties. MBA in Luxury…
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