Lorenzo Buondonno

Senior Solution Specialist @Terranova Software

Florence, IT

Main Responsibilities- Requirement Analysis & Management: gathered and analyzed business requirements to define functional specifications for billing products, identifying and documenting Change Requests (CR) to align software with client needs- Technical Documentation & Compliance: authored comprehensive functional documentation (User Manuals, Design Specifications, Release Notes) in strict adherence to ISO standards (9001, 14001, 27001)- Level 2 Support & Issue Resolution: provided expert Level 2 HelpDesk assistance to a portfolio of 350+ clients, ensuring timely resolution of complex functional issues and system bugs- Client Training & System Customization: delivered tailored training sessions and managed system parameterization to ensure product configuration met specific client operational workflows- End-to-End Implementation: led client onboarding and start-up projects, managing the full lifecycle from initial assessment and training to successful Go-Live- Product Evolution & Quality Assurance: conducted market and regulatory research to drive product enhancements, performing functional release testing to ensure compliance and high-quality standards- Pre-sales & Business Development: performed product demonstrations for prospective clients, showcasing system capabilities and value propositions to support the sales pipeline- Mentorship & Team Support: onboarded and mentored junior team members, providing continuous support to accelerate their integration and professional growth.

Università degli Studi di Firenze

Bachelor's degree

LIUC - Università Cattaneo

Master's degree in Business Administration and Management