Lorene Ferguson

WORK HISTORY

EDUCATION

SKILLS

ABOUT LORENE FERGUSON

SUMMARYA results-driven and dynamic marketing professional with experience in customer service and call center operations. Established capabilities in help desk management, database administration, training and development, scheduling, reporting and statistical process control. An adaptable and dedicated natural leader who motivates the workforce to engage with customers, to provide excellent service and drive customer satisfaction. An analytical and technically proficient, top performer with an unwavering commitment to excellence. Employs excellent organizational skills, along with the ability to create positive relationships with customers and colleagues at all organizational levels. Accomplished in communicating with both customers and internal associates, using all forms of media, from formal letters to Social Media communications.