Lorene Gordon
- Role
- SVP, Chief Operations & Program Management Officer at Pacific Life
- Location
- Newport Beach, CA, US
- LinkedIn followers
- 500 followers
About Lorene Gordon
Dynamic and innovative business leader with over 25 years of experience re-engineering…
Experience
SVP, Chief Operations & Program Management Officer
Jan 2015 — Present
Leading the service and administration of all Retirement Solutions Division (RSD) lines of business, ensuring exceptional service to ~1 million financial advisors, brokers and contract owners. Overseeing the Innovation Management Group - leading integrating innovation methods and thought leadership throughout the division, and the Program Management Office - driving the division’s strategic direction and operational initiatives, and oversee two Third-Party Administrator outsourcing relationships for Mutual Funds and Institutional & Structured Settlement products. Oversee 270 employees and $40 million budget.\\\\n\\\\nSpearheaded “Digital Plus” - a long term innovation initiative in response to new Department of Labor regulatory changes and competitive challenges from FinTech and Insurtech companies.\\\\n\\\\nDirected the creation of the Innovation Management Group, bringing innovation mindset/culture to Pacific Life, including training, education, awareness at ground level.\\\\n\\\\nTransformed the Division’s Program Management Office (PMO) from managing projects to driving large scale Strategic Planning, Research and Industry Trends efforts.\\\\n\\\\nChampioned efforts of Director of Operations to form a new industry leading Operations Account Management team (OAM), providing a more dedicated service model to support sales teams.\\\\n\\\\nEstablished a regional Operations center in Omaha, NE, supporting the company’s re-domestication from a California to Nebraska corporation.\\\\n\\\\nPartnered with the University of Denver to develop a two day Executive MBA (type) leadership program for Officers and Directors of the Retirement Solutions Division.\\\\n\\\\n\\\\n\\\\n
Skills
- Customer Service
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