Lorena Zambrano

About Lorena Zambrano

IT, Telecom Project and Operational Manager with 5+ years of experience. Proven ability to handle changes and to develop processes to obtain efficiency and productivity. Key Skills• Expert in project management focused on IT, CRM, IVR, wireless, Wi-Fi services, WAN and LAN networks using Agile Scrum and Waterfall methodologies• Experience in managing and directing projects and operations within intercultural and global environments, with background in resource management, budget, cost administration, and schedule management• Proficiency with MS Office (Word, Excel, PowerPoint), MS Visio, MS Project • Strong knowledge on PMI standards* Hands on in customer service, call center applications, Java, Database, and Wi-Fi technologies• Fluent in English, Spanish (Native), French (Basic)

Experience

1. Project Manager

   Tracfone Wireless, Inc

   Aug 2014 — Present · Miami, TX, US

   Directed assigned IT projects that range in value from $100K to $18MM+, which cover CRM enterprise applications, and customer center legacy systems projects. Manage technical and business tasks in projects from inception to delivery using standard PMI processes and Scrum Agile methodologies; reporting progress, status briefings, project documentation, dashboards, and metrics presentations to sponsors, executives and primary stakeholders. Managed up to 100+ onsite and offshore resources for achieving the IT platform conversion and changes on legacy systems according to TM Forum standards to improve customer retention on 10%. Successfully led 14+ software development, comprised by IVR, Java language, and ecommerce artifacts, throughout the overall project life cycle in a fast-paced environment with demanding timelines to improve sales in 1.5M+. Evaluated and tested +3 IVR software implementations verifying that programs functioned according to call center requirements as stated in TracFone’s guidelines to achieve a +/- 10% ROI. Analyzed business requirements to elaborate 10+ project definition documents, that embodied functional specifications and user interface guides to determine budgets with +/- 25% of accuracy. Expertly assessed 200+ possible risks on each project during planning; and focused on applying mitigation throughout the project execution for releasing projects on-time, on-budget, and on-schedule. Assisted business units/groups in the design and execution of 2+ test scripts, workflows, and scenarios to reduce testing time in 1 week. Managed, coordinated, and oversaw more than 100 SOW, proposals, and contracts with third-party vendors to save more than 10% on expenses. Identified project testing requirements for online websites and operating services to release project deliverables with an impact level of <1% that ensured business continuity to guarantee quality assurance.

Education

• University Institute of Postgraduate Studies, Spain.

  Master, Strategic Direction

• Florida Institute of Technology

  Master of Business Administration (MBA), Finance and Financial Management Services

  2013 — 2016

• Florida Atlantic University

  Project Managemen Introduction

• ESPOL

  Bachelor, Electronic & Telecommunication

• Scrum Alliance

  CSM + Agile Culture + Facilitation Techniques Training

• Florida Atlantic University

  Executive Certification in Project Management, Project Management