Lorena Villagran
Client Services Leader | US Immigration & Mobility Professional | CX Transformation | Strategic Program Management | Data-Driven Client Success
- Role
- Risk Management Analyst at Gap Inc.
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Lorena Villagran
Client Services and Global Mobility leader with 15+ years helping companies build scalable immigration programs and world-class service teams. I\'ve partnered with Fortune 500s and fast-growing tech companies to streamline global mobility, boost compliance, and create better employee experiences.Previously Senior Client Services Director at BAL, where I launched the firm’s first client services organization and led changes that sped up onboarding, improved consistency, and strengthened trust with clients. I’m known for having a collaborative, data-driven approach and a genuine passion for great client experiences. I love building strong partnerships, leading cross-functional teams, and turning insights into real operational improvements.
Experience
Risk Management Analyst
Nov 2024 — Present · San Francisco, CA, US
Responsible for accurately reviewing and processing payments which includes Oracle system data entry and information verification• Evaluate reports that identify various departmental forecasts and expenditures• Maintain subledgers for various department corporate accounts. Perform regular reconciliations of subledger accounts to ensure accuracy and consistency• General duties include data entry, problem solving and reconciling discrepancies
Education
San Francisco State University
Bachelor of Science, Business Administration
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