Lorena Sierra Reyes
Help Desk IT Consultant @University Of Michigan College Of Engineering
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WORK HISTORY
Help Desk IT Consultant @University Of Michigan College Of Engineering
Ann Arbor, MI, US
Serve as the main contact for the Michigan Engineering community for inquiries, problem-solving, and issue reporting regarding CAEN (Computer Aided Engineering Network) services for the CoE.*Assist students, professors, alumni, and other staff members with accessing computers in CAEN labs, remote access services, software usage, error troubleshooting, and application access.*Triage general IT questions, directing users to the appropriate University resources for further assistance.*Collaborate in developing tools to enhance the overall College IT environment, focusing on improving efficiency and user experience, while demonstrating a willingness to learn new applications and online tools to stay updated with evolving technologies.
EDUCATION
University of Michigan College of Literature, Science, and the Arts
Bachelor of Science - BS
Rochester High School
High School Diploma
CEA CAPA Education Abroad
Mathematics
ABOUT LORENA SIERRA REYES
Recent University of Michigan grad with a B.S. in Computer Science and a minor from the…
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