Lorena Hoxha

Team Supervisor @Tommy Hilfiger

London, GB

Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.Participate in weekly management meetings and other staff meetings.Clearly communicate to staff all marketing and sales promotions.Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.Focus staff on the importance of quality relationships with internal & external customers.Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.Work with the management team to build a talent pool for key positions, including possible successors.