Loren Hill
Director of HR | Employee Relations | Building Scalable Systems, Centralized HR Models & High-Impact People Strategies
- Role
- Director of Human Resources and Employee Relations, Usa at TP
- Location
- Salem, VA, US
- LinkedIn followers
- 500 followers
About Loren Hill
HR isn’t just about compliance and process—it’s about people, purpose, and building…
Experience
Director of Human Resources and Employee Relations, Usa
Jun 2023 — Present · US
Direct all U.S. HR operations across multiple teams comprised of 24 direct reports across the U.S. and Philippines • Direct HR support for a workforce of 20K+ employees—both remote and on-site—spanning 43 U.S. states and multiple contact centers, ensuring consistent service delivery and compliance• Generated $230K in HR budget savings by structuring and staffing an offshore HR support team in the Philippines • Improved HR ticketing service level agreements (SLAs) by 49%, exceeding the benchmark of 95% • Lead ER investigations that have uncovered systemic issues in key campaigns, triggering executive remediation plans and resulting in a 63% drop in Tier 3 cases and 86% drop in Tier 4 cases in affected regions• Rebuilt the leadership structure within ER/ADA/LOA teams, aligning responsibilities by tier and promoting a “care/servant leadership” philosophy supported by a continue/start/stop coaching model• Filled 4 critical roles through offshore referrals, delivering $211K in labor and recruitment cost savings • Created and led a multi-layer tiered team within employee relations and leave management to improve productivity • Delivered measurable performance gains across ADA, LOA, and ER teams by introducing quality monitoring KPIs and KSA’s• Reduced ADA case closure time by 45% and LOA case time by 300% through process redesign and team development
Education
Community College of Allegheny County
Business Administration and Management, General
University of Phoenix
Human Resources and Business Administration
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