Loreine Gonga
Lead Account Manager @Veolia | Water Tech
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WORK HISTORY
Lead Account Manager @Veolia | Water Tech
NJ, US
Drive strategic account management by cultivating and maintaining strong relationships with key clients, ensuring satisfaction, retention, and long-term partnerships. Oversee client contracts, ensuring compliance with service level agreements (SLAs) while identifying opportunities for growth and revenue expansion. Collaborate cross-functionally to develop tailored solutions that meet client needs, conducting strategic account reviews, preparing proposals, and presenting performance insights to senior stakeholders. Lead contract negotiations and renewals, expanding service scope and maximizing value for both clients and the organization. Monitor and manage budgets, operational performance, and key account metrics, ensuring efficiency and alignment with business objectives. Mentor and support junior account managers, fostering a culture of collaboration and professional growth. Ensure strict adherence to Veolia’s policies, safety standards, and client-specific requirements, delivering excellence in service and operational performance.
EDUCATION
Université du Québec à Trois-Rivières
Master's degree, Project Management
Université de Sherbrooke
certificate, Lean six sigma Black Belt
McGill University
Certificate , Lean six sigma Green Belt
Université de Montréal
Bachelor's degree, Chemistry
ABOUT LOREINE GONGA
With over 20 years of experience across Canada and the U.S. in the water treatment sector (municipal and industrial), I bring a proven track record of driving revenue growth, expanding market share, and optimizing client satisfaction. As a highly motivated and profit-focused leader, I have consistently achieved cost reductions and operational efficiencies, while delivering measurable results in customer-facing environments.My expertise lies in conducting in-depth market analysis, identifying competitive advantages, and implementing strategic business processes to enhance profitability. I’m passionate about cultivating long-term relationships with clients and partners, ensuring mutual success. With a strong commitment to excellence, I lead teams and projects to close deals, capture new business opportunities, and drive sustainable growth.
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