Loredana Bugan
Contact Center Manager @Continental
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WORK HISTORY
Contact Center Manager @Continental
responsible for supervising and monitoring all activities carried out within the Contact Centre sales team • supervising and supporting the team to achieve optimum performance • supporting the manager in holding regular meetings and briefings with the team • supporting the manager in all aspects of performance, discipline, timekeeping, absence and holidays rotas • supervising and monitoring direct reports • supporting and deputizing for the contact centre manager as and when required • motivating all staff to achieve objectives • good knowledge of SAP system & Local Key user for SAP CRM user - using the system for creating reports
SKILLS
ABOUT LOREDANA BUGAN
Dynamic and results-driven professional with proven leadership abilities and a strong…
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