Lora Coffey

Customer Success & Experience Executive | Healthcare SaaS | Retention, Transformation & Scaled Delivery Leader | CPXP

Role
Vice President, Customer Success at Bridgeway Benefit Technologies
Location
Knoxville, TN, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Lora Coffey

Strategic and entrepreneurial healthcare technology and product development leader behind rapid ROI-generating advances in organizational capability and performance; credited with harnessing data and analytics to accomplish core business customer satisfaction goals, and drive products to market. Expertise in healthcare systems and aligning the right technologies with enterprise goals to boost operational capacity. Success in identifying areas of improvement and boosting efficiencies that lead to strong bottom-line performance. Fiscally aware leader who motivates teams to top achievement and retains high-value talent. Highlights of Expertise include:• Strategic Program Planning• SaaS Technologies• Product & Market Planning• Customer Analytics & Insights• Team Leadership & Development • Business Transformation• Project Management• Client Experience & Retention• Product Innovation• Market Development & Penetration • Revenue & Profit Growth• Operational Best Practices• Change Management• Business-Driven Analytics• Performance Benchmarking

Experience

  1. Vice President, Customer Success

    Bridgeway Benefit Technologies

    Jan 2026 — Present

Education

  • University of Tennessee-Knoxville

    Bachelor of Science

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Lora Coffey — Vice President, Customer Success at Bridgeway Benefit Technologies in Knoxville, TN, US | Unifers