Lora Coffey
Customer Success & Experience Executive | Healthcare SaaS | Retention, Transformation & Scaled Delivery Leader | CPXP
- Role
- Vice President, Customer Success at Bridgeway Benefit Technologies
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Lora Coffey
Strategic and entrepreneurial healthcare technology and product development leader behind rapid ROI-generating advances in organizational capability and performance; credited with harnessing data and analytics to accomplish core business customer satisfaction goals, and drive products to market. Expertise in healthcare systems and aligning the right technologies with enterprise goals to boost operational capacity. Success in identifying areas of improvement and boosting efficiencies that lead to strong bottom-line performance. Fiscally aware leader who motivates teams to top achievement and retains high-value talent. Highlights of Expertise include:• Strategic Program Planning• SaaS Technologies• Product & Market Planning• Customer Analytics & Insights• Team Leadership & Development • Business Transformation• Project Management• Client Experience & Retention• Product Innovation• Market Development & Penetration • Revenue & Profit Growth• Operational Best Practices• Change Management• Business-Driven Analytics• Performance Benchmarking
Experience
Vice President, Customer Success
Bridgeway Benefit Technologies
Jan 2026 — Present
Education
University of Tennessee-Knoxville
Bachelor of Science
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