Loraine Crean Bernard

About Loraine Crean Bernard

Experienced Operations & Relationship Management Leader with expertise in operational disciplines,process improvement, innovation and new technology implementation. Proven ability to build high performing teams, execute projects, manage costs while building and sustaining relationships with key internal and external partners and customers. Strategic Thinker with experience in negotiating and influencing decisions across multiple business units through creative solutiioning while balancing the needs of all stakeholders for optimum outcomes.I am an enthusiastic, highly motivated and collaborative Leader with proven results in executing at the highest level in high volume, service driven environments with a focus on process efficiency, customer experience, talent development and expense management. Having led large scale projects that cross multiple functional areas (Regulatory changes, new technology, new client on-boarding, mergers), I have developed skills in creating inclusive and collaborative approaches to the execution of successful initiatives through promotion of a diverse culture where opinions and ideas are shared, embraced and rewarded. As a leader of Operational Relationship Management teams, I have a deep understanding of the Financial Services landscape from BGA/IMOs to Financial Institutions. I promote the significance of every customer interaction as an opportunity to differentiate our business and further align our strategy to customer needs and experiences. Areas of specialty:Life / Annuity Insurance OperationsLean Six Sigma/Process efficiencyMerger/Acquisition transitionsChange ManagementRelationship ManagementAgent/Firm Commission/Contracting & Licensing / PayrollBusiness Integration / TransformationBudget / Expense / Forecasting Management Analytical Problem Solving / AnalysisHigh performing teamsCoaching / Mentoring / Staff Development Selling/Marketing Agreements Service Level AgreementsStaffing ModelsProject ManagementRegulatory / SOX ComplianceInternal Controls / AuditRisk ManagementLeadership:CollaboratorThought partnerCommunicator/TransparencyEmpathyMotivatorAgileInnovatorCoach/Mentor

Experience

1. Head of Program & Delivery Management at Mass Mutual Strategic Distributors

   MassMutual

   Jan 2021 — Present · US

Education

• National University of Ireland

  Bachelor's degree, Business Administration

• Cornell University

  Certificate, Executive Leadership Program

  2020 — 2020