Lora Medlin
HR Service Center Rep at Children\'s WI
- Role
- Human Resources Service Center Rep at Children's Wisconsin
- Location
- Racine, WI, US
- LinkedIn followers
- 500 followers
About Lora Medlin
Experienced Human Resources Professional with a demonstrated history of working in the…
Experience
Human Resources Service Center Rep
Feb 2023 — Present
Exhibit guiding behaviors that reflect Children’s values and supports our mission and vision• Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to employees and leadership• Delegate and escalate queries as appropriate, but remain responsible through completion• Track progress, and provide continuous feedback to requestors on status of their queries• Support the HR function and business lines by aiding the workers with their day-to-day HR and benefits related requests and questions • Partner with HR colleagues to learn the HR framework and its work stream processes, building a firm understanding of how to intake, respond, and escalate inquiries from internal customers• Ensure a positive worker experience by proactively seeking information, as well as promoting self-service system capabilities to resolve HR business requests quickly• Leverage end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content to resolve inquiries• Support the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes• Engage in and drive overall continuous improvement processes (e.g, to reduce inquiry volume and improve service)• Research HR trends and insights to develop a point of view on capabilities required to support program efficiency and effectiveness in the future • Support identifying improvements to case and knowledge management tools and content• Support routine back-office administrative activities• Remain connected with functional areas of the HR team (i.e. benefits, HRBP) to be apprised of programs, processes, and changes• Distributes mail to department • Manages subpoena requests and legal partnership • New Employee Welcome orientation reporting and attendance • Public Service loan forgiveness processing • Manage repayment agreements
Education
Gateway Technical College
Certificate, Human Resources
2014 — 2015
Gateway Technical College
Technical Diploma, Business Services Manager
2013 — 2019
Gateway Technical College
Associate of Arts and Sciences - AAS, Business Management
2013 — 2019
Southern New Hampshire University
Bachelor of Science - BS, Business Administration and Management, General
2024
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