Lopamudra Sen

About Lopamudra Sen

Specializing in Customer Experience and Success, I’ve amassed over 7 years’ experience in IT, Media and Ecommerce. I’m passionate about translating project visions and objectives into reality, offering tangible results in line with client expectations. My recent successes include- Integrating CRMs for customer experience - Analyzing Customer Life cycle for ROI I’m Adept to develop healthy Customer Relationship and building customer loyalty. Checking on how a product is meeting customers needs and finding areas for possible improvement. Maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales and minimizing churn. Providing insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Supporting the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality. Monitoring service quality by conducting sample checks on calls and emails. Specialties: Analyzing customer lifecycle, tracking of customer journeys, budget management, digital marketing, social media marketing and promotions.

Experience

1. Account Specialist

   Amazon

   Sep 2022 — Present · IN

   Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team\\\\nSolve complex seller support issues and proactively heading off negative service trends.\\\\nActively contribute and lead site-wide, country-wide and even network-wide projects to create an enhanced experience for the sellers and associates.

Education

• NSHM School Of Media and Communication

  M.Sc in Mass Communication, Public Relations, Advertising, and Applied Communication

  2010 — 2012

• Calcutta University, Kolkata

  Bachelor of Arts - BA, English Language and Literature, General

  2007 — 2010