Lonyel Casados
Technical Account Manager @Workday
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WORK HISTORY
Technical Account Manager @Workday
Salt Lake City, UT, US
As a Technical Account Manager at Workday, I am passionate about ensuring our customers achieve maximum value and stability from their Workday investment. My journey from a Customer Success Manager to a TAM has given me a unique perspective, allowing me to pair a deep understanding of customer business objectives with a focus on technical health and performance.In my current role, I act as a strategic technical partner for our customers, focusing on:Proactive Support: Monitoring tenant health and system performance to identify and address potential issues before they impact the business.Incident Management: Serving as a dedicated point of contact during critical incidents to manage communications and drive swift resolution.Event Management: Collaborating with customers to prepare for high-volume events like payroll, open enrollment, and performance reviews, ensuring system readiness and success.Strategic Guidance: Providing insights and analysis on system performance, integrations, and reports to optimize the end-user experience.My background in Customer Success has equipped me with strong relationship management and strategic planning skills, enabling me to translate complex technical concepts into clear business value for stakeholders. I am committed to building trust and fostering strong partnerships that empower our customers to run their operations with confidence.
EDUCATION
University of Phoenix
Bachelors of Science, Business Administration and Management, General
University of Utah
General Studies, Elementary Education and Teaching
ABOUT LONYEL CASADOS
I am an experienced and professional leader who has worked in the human capital management industry and Saas for 20+ years. My emphasis has been in client relationship and project management roles where I have been highly successful at building and maintaining strong relationships. I have a great deal of experience assisting clients with the use and evaluation of software tools that allow them to be more efficient and effective to their organizations. I have groomed and fostered amazing relationships with both clients and internal project management teams. I look forward to learning new things, am open to new ideas and relish a challenge.
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