Lonnie Swaggerty

Customer Care Supervisor (Business Support - Technology) @Las Vegas Valley Water District

Las Vegas, NV, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2024 — Present

Customer Care Supervisor (Business Support - Technology) @Las Vegas Valley Water District

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Las Vegas, NV, US

Supervising a business support unit focused on providing technical support and development efforts/coordination in close collaboration with our various IT teams- Project resource for various ongoing projects - Growth mentality for team members who solution regularly with Microsoft 365 solutions among other products

EDUCATION

2000 — 2006

College of Southern Nevada

Managment Information Systems, Computer Science

SKILLS

Process ImprovementInventory ManagementCustomer ServiceBusiness DevelopmentContract ManagementStrategic PlanningBudgetsResearchWindows LivePublic SpeakingOracleOffice 365VisioLeadershipProject ManagementBusiness IntelligenceData AnalysisBusiness Process ImprovementCustomer SatisfactionTrainingSharepointOutlookProject PlanningMicrosoft Online ServicesProject CoordinationMicrosoft WordTeam LeadershipDatabasesAccount ManagementChange ManagementMs ProjectOperations ManagementBusiness AnalysisPayrollAnalysisMicrosoft OfficeSalesTechnical WritingHtmlPowerpoint

ABOUT LONNIE SWAGGERTY

It has been a steady ascension through the world of office/technology administration. I have had experiences in: customer service, accounts payable, accounts receivable (including collections), payroll administration, inventory management, office managing/coordination, construction bidding and reporting of job securals, production and job cost monitoring, editing and scrutinizing legal/contractual documents, reviewing construction plans and specifications, installing/maintaining computer software/hardware/network, monitoring a commercial Nextel account (thorough bill review and upkeep of a dynamic phone/radio list for union workers and non-union employees, which was exported from a payroll database I created and maintained), and database creation/maintenance with mail-merge and reporting capabilities.Specialties: Programming (Visual Basic.net), relational database creation (i.e. Microsoft Access), project/time management, job costing and purchase/change order tracking, initial thorough tracking of billing and accounts receivable

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