Lonnie Oneal

Onsite Support @World Wide Technical Svc

Houston, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2019 — Present

Onsite Support @World Wide Technical Svc

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Houston, TX, US

Onsite administrative, and technical support for large client base.

EDUCATION

1978 — 1980

DeVry Institute of Technology

Diploma, Electronics

1986 — 1987

COMPUTER LEARNING CENTER

Operations Diploma, Mainframe Computer Operations

2010 — 2011

Tech Skills

Certificate, Computer Security

2016 — 2016

Houston City College

IT Security and Networking

1989 — 1993

TECHNOLOGY EDUCATION CENTER

Certificates, Microsoft Training Classes

1980 — 1986

University of Houston

Information Technology

SKILLS

SecurityInformation TechnologyOperating SystemsProject DeliveryManagementVendor ManagementSharepointIT Service ManagementChange ManagementWindows 7Software DocumentationSdlcIntegrationProject Portfolio ManagementPmoProject PlanningProject ManagementBusiness Process ImprovementComputer HardwareMicrosoft OfficeSystem AdministrationDisaster RecoveryService DeliveryBusiness AnalysisIT ManagementProgram ManagementIT OperationsSoftware InstallationProcess ImprovementAccessRisk ManagementNetworkingLotus NotesInventory ManagementIT StrategyVisioBusiness ProcessWindowsAnalysisTroubleshooting

ABOUT LONNIE ONEAL

With over 20 years of experience in IT service and solution delivery, I am currently a Customer Service Engineer at WORLD Wide Technical Services, a leading provider of IT solutions and services. I am responsible for managing and supporting data center operations, desktop systems, and customer issues, as well as providing onsite administrative and technical support for a large client base. I also work as a Consultant at LO3 Interests, a company that specializes in manufacturing process improvement.My core competencies include asset management, disaster recovery, business continuity, change management, and team building. I hold the ITIL Foundations v3 and Network+ certifications, and I am proficient in Windows 11 and various technical support tools. I am passionate about delivering high-quality IT services and solutions that meet the needs and expectations of my clients and stakeholders. I strive to continuously improve my skills and knowledge, and to collaborate with my peers and partners.

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