Lonnie Oneal
Customer Service Engineer @ WORLD Wide Technical Services | ITIL, Network+
- Role
- Onsite Support at World Wide Technical Svc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Lonnie Oneal
With over 20 years of experience in IT service and solution delivery, I am currently a Customer Service Engineer at WORLD Wide Technical Services, a leading provider of IT solutions and services. I am responsible for managing and supporting data center operations, desktop systems, and customer issues, as well as providing onsite administrative and technical support for a large client base. I also work as a Consultant at LO3 Interests, a company that specializes in manufacturing process improvement.My core competencies include asset management, disaster recovery, business continuity, change management, and team building. I hold the ITIL Foundations v3 and Network+ certifications, and I am proficient in Windows 11 and various technical support tools. I am passionate about delivering high-quality IT services and solutions that meet the needs and expectations of my clients and stakeholders. I strive to continuously improve my skills and knowledge, and to collaborate with my peers and partners.
Experience
Onsite Support
May 2019 — Present · Houston, TX, US
Onsite administrative, and technical support for large client base.
Education
DeVry Institute of Technology
Diploma, Electronics
1978 — 1980
COMPUTER LEARNING CENTER
Operations Diploma, Mainframe Computer Operations
1986 — 1987
Tech Skills
Certificate, Computer Security
2010 — 2011
Houston City College
IT Security and Networking
2016 — 2016
TECHNOLOGY EDUCATION CENTER
Certificates, Microsoft Training Classes
1989 — 1993
University of Houston
Information Technology
1980 — 1986
Skills
- Security
- Information Technology
- Operating Systems
- Project Delivery
- Management
- Vendor Management
- Sharepoint
- IT Service Management
- Change Management
- Windows 7
- Software Documentation
- Sdlc
- Integration
- Project Portfolio Management
- Pmo
- Project Planning
- Project Management
- Business Process Improvement
- Computer Hardware
- Microsoft Office
- System Administration
- Disaster Recovery
- Service Delivery
- Business Analysis
- IT Management
- Program Management
- IT Operations
- Software Installation
- Process Improvement
- Access
- Risk Management
- Networking
- Lotus Notes
- Inventory Management
- IT Strategy
- Visio
- Business Process
- Windows
- Analysis
- Troubleshooting
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