Lonnica Hedberg

About Lonnica Hedberg

Solution-oriented customer success manager for Empower by Ossur, a SaaS providing business and workflow optimization to DMEPOS ancillary programs nationwide. Innovative mindset drives frequent reevaluation of both personal and clientele workflow, leading to adaptive optimization. Certified as a prosthetist/orthotist, priority always remains in providing best patient care through supporting and improving medical providers\' medical and administrative operations.

Experience

1. Senior Manager, Customer Success & Solutions

   Össur

   Apr 2025 — Present

   I’m leading the customer success strategy for Empower, a SaaS platform driving value and efficiency for DME programs within orthopedic groups. I oversee the Customer Success team as we guide clients through onboarding, adoption, and ongoing success—ensuring strong retention, account growth, and exceptional user experience.This role bridges strategic vision with hands-on execution, including customer lifecycle management, scalable engagement programs, and collaboration across sales, product, and implementation teams. I drive data-informed decisions, optimize account health, and amplify VoC across the platform.

Education

• California State University-Dominguez Hills

  Master of Science - MS, Orthotics & Prosthetics

  2015 — 2017

• Hill-Murray High School

  High School Diploma

  2007 — 2011

• College of Saint Benedict

  Bachelor of Arts - BA, Biology; Studio Art; Psychology

  2011 — 2015