Lonie Carda
Director Regional Support Services @United Site Services
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WORK HISTORY
Director Regional Support Services @United Site Services
Meridian, ID, US
Leadership Impact: Managing Collections Team in resolving delinquent Account Receivables- Creating SOPs - Establishing best practices for business-to-business collections• Reorganized, developed, and managed B2B Customer Service and Collections Teams to handle one-call resolution• Partnering with other departments Sales, Cash Applications, and Order Support, to develop Standard Operating Procedures for the department• Testing of new systems to streamline processes• Currently developing New Hire Training for efficiency and better employee experience• Establishing call flow and QA Process while implementing new systems for WFM
EDUCATION
Colorado School of Travel
Certified Travel Agent
International Association of Assesing Officers
Certified County Assessor
Colorado Technical University
Business Administration and Management, General
ABOUT LONIE CARDA
As a seasoned Management Professional with a strong foundation in strategic coaching and leadership, I specialize in driving professionals towards exceeding their objectives. My approach focuses on nurturing relationships throughout the organization to boost morale and performance at every level. I excel in crafting and disseminating business strategies to support and propel initiatives forward. My leadership is characterized by transparency, fostering a culture of customer focus and heightened employee engagement, underpinning my commitment to organizational excellence and transformative growth. Specialties: Call Center Administration Project Management Strategic Planning and Forecasting Employee Training & Development Performance Management Recruiting & Staffing Initiatives Account Management & Growth Customer Satisfaction & Retention Process Redesign & Change Management
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