Lon Hettrick
Turnaround Operator | Strategy to Execution | Team Development | Accountability | Results
- Role
- Regional Manager - Northern California at Towne
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Lon Hettrick
Executive leader with a sharp operational lens and a people-first mindset. I bring clarity, energy, and a steady hand to fast-moving environments—rallying teams, cutting through the noise, and moving ideas into action. I lead with purpose, communicate with candor, and build cultures where people feel proud of the work they do and enjoy the journey along the way.Core Competencies include:Communication Relationship Building Strategic Sales and Marketing CampaignsBusiness Development P&L Planning & Execution Cross Functional Leadership Entrepreneurial Spirit Talent Development Adaptability Operational Excellence Adaptability Bottom Line Impact Staffing Leadership Development
Experience
Regional Manager - Northern California
Apr 2024 — Present · San Jose, CA, US
Lead 21 sites with $19.6M in annual revenue, driving high-impact operations, financial growth, and top-tier guest satisfaction.• Revenue Impact: Increased team productivity by 34%, contributing to a 11% year-over-year growth in profit.• Client Retention: Achieved 100% client retention in 2025 at a 9.51 NPS score through partnership and team service excellence.• Safety Impact: Drove a 78% reduction in safety incidents, delivering a $543K positive bottom-line impact.• Team Development: Redefined succession planning initiatives and reduced employee turnover by 18%
Education
New York Film Academy
Certification in film direction., Film Direction
Santa Clara University
Bachelor of Science, Marketing
Santa Clara University
Bachelors of Science, Marketing
Skills
- Regional Marketing
- Marketing
- Nielsen
- Marketing Strategy
- Brand Management
- Strategic Planning
- Team Leadership
- Brand Development
- Project Management
- Social Media Marketing
- Mintel
- Leadership Development
- Competitive Analysis
- Customer Retention
- Account Management
- Process Improvement
- Inventory Management
- Powerpoint
- Internal Branding
- Integrated Marketing
- Organizational Change
- Excel
- Employee Engagement
- Productivity Improvement
- As400
- Client Retention
- Continuous Improvement
- Microsoft Excel
- Outlook
- Multi-Cultural Team Building
- Logistics
- Essbase
- Management
- Sales
- Leadership
- Customer Service
- Cross-Functional Team Leadership
- Microsoft Office
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