Long Tran

Support Engineer Ii @Esc Spectrum Corporation

Supported a CEMDAS system composed of hardware and software comparable to a PLC for clients in various industries from refining, energy production, and manufacturing • Worked with clients to meet their configurational requirements in different industries with different requirements • Understood EPA reporting regulation requirements for Part 60 and Part 75, and helped clients prepare reports for submission • Worked with client data to ensure their reports were complaint with the EPA’s ECMPS reporting tool • Troubleshot software and hardware issues clients had to minimize downtime for best data collection • Gained knowledge in operating and maintaining SQL reporting and databases to ensure successful operation for clients • Worked in a client facing position and interfaced with other teams to resolve client problems with high satisfaction • Helped with product improvements to create a better product for clients to maintain client retention