Lane Olives
Chief Operations Officer @Natural Body Spa Med Spa
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WORK HISTORY
Chief Operations Officer @Natural Body Spa Med Spa
Atlanta, GA, US
Chief Operations Officer for a chain of Atlanta-based day spa/medical spas centered in the southeast. Responsible for leading operational changes including operating procedures, compensation changes, technology selection and usage, hiring input, service additions or changes, and pricing considerations. Led the team through Covid closures and re-openings, managing changes to store-level operations and centralization of processes and technologies to leverage efficiencies and a reduction in workforce. Assisting with our continued expansion into Medical spa services across multiple locations as part of our continued growth plans.
EDUCATION
Georgia State University
MS, Computer Information Systems
Cornell Johnson Graduate School of Management
MBA, General Management
Clemson University
BA, Accounting
ABOUT LANE OLIVES
Management Consultant and Operations professional with experience in both Fortune 50 enterprises and small businesses, delivering operational improvements and focusing on the planning, management, execution and tracking of a wide range of technology projects. Small Business Operations: Chief Operations Officer for a chain of medical and day spas in the southeast. Brought in to navigate operations while emerging from Covid and in growing the medical spa services and revenue. Management Consulting: Direct experience with improving business processes and operational results through IT systems and procedural/process changes. Large systems implementation experience, as well as small business strategic and tactical deliverables. Project Management, business analysis and hands-on execution of required activities. • Large Organization work: Project Management and Business Analysis roles in delivering custom software and package/cloud software solutions including all phases of the SDLC. • Small Business: POS selection and implementation, Customer App implementation, KPI dashboard app roll-out, call center/distribution center implementations, pricing and compensation analysis, e-commerce, budgeting/forecasting, organizational design, and general automation of manual activities.
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