Lola Bravo
Service Design | Innovation Strategy | Journey Management | Customer Experience | Design Research
- Role
- Sr Principal Service Designer Experience Strategy and Design at Amtrak
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Lola Bravo
Lola Bravo is a service designer helping complex organizations accelerate innovation. She uses s a collaborative and holistic approach to create meaningful experiences with measurable impact. Lola is a dot-connector, sensemaker, and strategist who brings order to the chaos, simplifying complex systems. She is excited by the possibilities of scaling service design through thoughtful journey management and cultural change.
Experience
Sr Principal Service Designer Experience Strategy and Design
Oct 2024 — Present · Baltimore, MD, US
Led foundational service design and launched an Agile Team of Teams for an in station and on board experience product portfolio spanning 3 value streams & 4 business units.
Education
Vassar College
Bachelor of Arts (B.A.), Science, Technology and Society
2005 — 2009
Tulane University - A.B. Freeman School of Business
Master's degree, Master of Global Management
2012 — 2014
Tulane University - A.B. Freeman School of Business
Master of Business Administration (M.B.A.), Strategy, Marketing, Entrepreneurship
2012 — 2014
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