Lokeshwar Reddy Muppidi

Information Technology Support Engineer @GE HealthCare

London, GB

Provide First- and Second-line support as part of the Service Desk to assist with the rapid resolution of issues addressed improvements and automation opportunities. • Aligning Incidents and Requests according to priority. • Maintaining audio and video equipment, resolving issues promptly to support business operations.• Supporting many business applications for multiple clients, including Windows 10, Windows Server, Active Directory, Office 365, Microsoft Office, Microsoft Teams, Share Point Online, OneDrive, and more.• Monitoring ITSM ticket queues proactively, detecting knowledge gaps and process confirming that the customer’s expectations have been set appropriately and that all tickets have been updated to the relevant standard. • Resolving fundamental network connectivity issues.• Direct unresolved issues to the next level support team.• Managing helpdesk tickets through resolution and meeting SLA’s• Plan and implement IT change requirements as per the change process.• Support end users with any issues arising with SharePoint and OneDrive.• Installation, Configuration, and Day-to-day support of software and applications.• Installing and configuring windows, printers at the customer locations and providing remote support.• Provide Technical Support to – Desktops, Laptops, and Mobile devices users.• Managing Antivirus products like Windows Defender.• Dealing with Ticket resolution and making customers fully aware of their status.• Managing Windows server support / Administration. Setting up new users, access rights, and passwords.• Perform Software and Hardware Troubleshooting.• Configuring and Managing the Active Directory, Group Policy, DNS, and DHCP services.• Monitor PC, Laptops, and Network performance with different tools.• Support onsite teams when an engineer is on annual leave / absent.• Responsible for creating, updating and deletion of Responsible for customer Share Point and user’s rights management via Office 365.