Lokesh Sai Mynam
Sr. Technical support
- Role
- Senior Technical Specialist at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Lokesh Sai Mynam
With 4 years of experience in customer and technical support, I bring a strong background in AI-based chat processes and technical troubleshooting. I spent 42 months at my previous company specializing in AI support through chat, where I consistently delivered high-quality service, resolved customer issues efficiently, and collaborated with tech teams to enhance chatbot functionality. Currently, I am working at Tech Mahindra as a Senior Technical Support Associate, where I handle complex technical issues, support enterprise clients, and contribute to improving support processes and customer satisfaction.
Experience
Senior Technical Specialist
Nov 2024 — Present · Hyderabad, IN
In my current role at Tech Mahindra, I lead advanced technical support initiatives, focusing on delivering efficient, high-quality solutions to complex customer issues across global platforms. I leverage my experience to guide junior team members, streamline support processes, and maintain high satisfaction standards.Key Responsibilities:Provide expert-level technical support through email and chat, resolving escalated and complex issues swiftly and accurately.Mentor and train junior support staff to enhance team knowledge and service consistency.Collaborate with cross-functional teams to improve product supportability and customer experience.Document advanced troubleshooting steps and best practices to enhance knowledge base and reduce resolution times.Ensure adherence to SLAs and contribute to continuous improvement in support metrics.Key Achievements:Successfully improved average resolution time by implementing enhanced troubleshooting protocols.Recognized for leadership in handling priority cases and ensuring client satisfaction.Played a key role in transitioning support processes to align with new technology updates.
Education
Gayathri degree collage
BSc Chemistry, Chemistry
Students Careers
10th Class
Gayathri Jr inter college
Inter, MPC
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