Lokesh J

Experience

1. Java Full Stack Developer

   Verizon

   Feb 2019 — Present · Piscataway, NJ, US

   Involved in requirements gathering, data modelling, analysis, design, development, and production support for IVR application.• Worked as a Tech lead (SME) for the IVR application and Desktop application for the Customer support agents.• Designing the call flows on IVR as per the business requirements and integrating self- service within the call flows for a better customer experience.• Planning and designing the call flow/code to provide a good caller experience and reduce hang-ups.• Providing self-service by converting text to speech on the IVR, integrating webservice calls for outbound calls.• Migration from Nuance 9 to Nuance 11 version and integrating Virent for voice recognition and recording.• Migrating webservices from ITW to APIGEE and deploying the APIGEE changes into AWS servers.

Education

• Jawaharlal Nehru Technological University

  Bachelor's degree, Computer Science

  2008 — 2012