Lokesh C
- Role
- Tutor Partner at Vmware
- Location
- Mandya, KA, IN
- LinkedIn followers
- 500 followers
About Lokesh C
I am a versatile professional having 20+ years of profound experience in IT management…
Experience
Tutor Partner
Apr 2022 — Present · Mysore, IN
Professional with nearly 20+ years of experience in managing and overseeing IT Infrastructure Support and IT Service Delivery with ITIL, Agile, Apple, and Microsoft certifications, and carrying out other routine support tasks to guarantee efficacy.• Have a comprehensive set of skills for overseeing infrastructure support and IT operations for internal and external clients and business processes spanning geographical boundaries.• Excellence in delivering large-scale, complex programs with a focus on technology transformation; communicating with executive groups to assess technological obstacles.• Strong experience in IT app monitoring and production support. Ability and personality to remain calm during a crisis• Extensive knowledge of Workstation, Windows, Horizon View, VDI, ESXi, and Virtualization for VMware• Ability to hold customer and “C” level discussions and provide white glove support. Able to provide network maintenance support and respond to outages within predetermined Service Level Agreements (SLA) in a creative manner• A deep understanding of the ITIL process, together with the capacity to recognize and organize the client\'s needs and enhancements, monitor and ensure customer delivery during the transition period, personalize the solution, and deliver it on schedule.• Working together, we were able to migrate and manage Jira, ServiceNow, HelpNow, Portfolio Management, Asset Management, QBR, Reporting, and high-severity incident resolution through ServiceNow with minimal impact and delay, ensuring seamless operations of an infrastructure environment.• Ensured proper communication between L1, L2 & L3 teams and observed the resolution to escalations within the given Service Level agreements (SLA) Result-driven expert with strong people management abilities and the capacity to handle change with ease
Education
Seshadripuram Evening College
PUC, Accountancy, Business Studies, Economics, Business Mathematics
1997 — 1999
DOEACC
'O' Level, Diploma in Computer Applications
1999 — 2000
National Institute of Engineering
Bachelor’s Degree, Bachelor Program of Computer Applications
2009 — 2012
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