Lokesh U

About Lokesh U

I am a Senior Operations Specialist with strong experience in banking operations, consistently delivering accurate, timely, and customer-focused results. I specialize in decision making, problem solving, and root-cause analysis, enabling me to handle complex operational challenges with clarity and confidence.In my current role, I manage high-volume tasks, support escalated cases, and ensure quality and compliance across every process I handle. I’m known for my structured approach, ownership mindset, and ability to stay composed while resolving critical issues.I naturally take the lead in guiding teammates, sharing knowledge, and helping the team improve accuracy and performance. These experiences have shaped my interest in moving into a Team Lead position, where I can contribute through stronger coordination, mentoring, and driving process efficiency.I’m passionate about building high-performing teams, improving workflows, and creating a supportive environment that empowers people to deliver their best work.

Experience

1. Senior Operations Specialist

   Citi India

   Jun 2025 — Present · Chennai, IN

   Reviewed and verified mortgage documentation after loan disbursement to ensure correct loan amounts, adherence to compliance requirements, and proper record maintenance. Identified foreclosure-related cases and directed documents to the appropriate team by validating borrower details. Handled posting and reconciliation of home loan payments and accurately updated details of newly acquired loans from external banks into the internal system. Investigated and resolved customer service issues by applying strong analytical and communication skills while maintaining compliance with regulatory standards and quality procedures. Worked cross-functionally to support both customer expectations and business objectives. Led and supported team members by collaborating across departments, presenting ideas to management, allocating resources effectively, and ensuring accountability for team goals and outcomes.

Education

• State Board School Examinations (Sec.) & Board of Higher Secondary Examinations, Tamil Nadu (TNSB)

  12th General, Accounting

• DG Vaishnav College

  Bachelor of Commerce - BCom, Finance & Taxation

• ACCA

  Association of chartered certified accountant (6/13)