Lokesh Shetye

About Lokesh Shetye

As a seasoned professional with over 15 years of experience in the cold chain solutions industry, I bring a wealth of expertise in managing end-to-end operations, including accounts, production, procurement, supplier and customer management, stock control, import-export, sales, transportation, quality, and CRM. My diverse background has empowered me to drive operational excellence, streamline processes, and enhance business performance in dynamic, high-stakes environments.I have a proven ability to lead cross-functional teams, optimize supply chains, and implement effective sales strategies that result in tangible business growth. I am deeply committed to fostering long-term, value-driven relationships with customers and suppliers alike, ensuring seamless operations and elevated customer satisfaction. My expertise extends to overseeing complex projects, managing multimillion-dollar budgets, and navigating regulatory compliance in the pharmaceutical sector.Certified as an Internal Auditor, I have a strong track record in identifying process inefficiencies, mitigating risks, and ensuring adherence to industry standards. My strategic approach to problem-solving and continuous improvement has consistently delivered bottom-line results and enhanced operational capabilities.Holding an MBA specializing in operations and a Bachelor\'s in Business Administration, I am well-equipped to lead teams, drive innovation, and implement best practices that align with organizational goals. I am always seeking new opportunities to leverage my expertise in cold chain logistics, sales management, and operational efficiency to make a meaningful impact on organizational success.At CSafe, my mission is to ensure that we provide the most reliable and comprehensive suite of thermal shipping solutions for the pharmaceutical cold chain. By doing so, we help ensure that life-saving treatments are delivered to patients worldwide with optimal product efficacy and safety.I am eager to connect with like-minded professionals and explore opportunities where I can bring my extensive experience, leadership skills, and passion for innovation to new challenges in the supply chain, logistics, and sales sectors.

Experience

1. Inside Sales Manager

   CSafe

   Feb 2024 — Present · Navi Mumbai, IN

   Lead and manage the inside sales team to achieve sales targets and drive revenue growth.Develop and implement effective sales strategies, scripts, and processes to increase conversion rates.Monitor daily activities, call volumes, lead follow-ups, and opportunity closures by the sales team.Generate and manage a sales pipeline using CRM tools, ensuring timely follow-ups and data accuracy.Train, coach, and mentor sales representatives to improve product knowledge, sales techniques, and customer handling skills.Coordinate with marketing, operations, and field sales teams for lead generation and campaign follow-up.Analyze sales data, prepare performance reports, and present insights to senior management.Identify opportunities for upselling and cross-selling based on customer needs and buying patterns.Handle key customer accounts, build strong relationships, and ensure high levels of customer satisfaction.Respond to customer inquiries via phone, email, or chat, providing product information and support.Collaborate with logistics and customer service teams to ensure order fulfillment and post-sale support.Maintain up-to-date knowledge of company products, industry trends, and competitor activities.Forecast sales performance, manage quotas, and develop action plans to address gaps.Ensure adherence to company policies, pricing guidelines, and compliance standards.Foster a results-driven, collaborative, and customer-focused sales environment.

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration (M.B.A.), Business Administration, Management and Operations

  2014 — 2015

• University of Mumbai

  Bachelor of Business Administration - BBA, Operations Management and Supervision

Skills

• Quality Assurance
• Quality Management
• Gmp
• Quality System
• Logistics
• Supply Chain Management
• New Business Development
• 5s
• Tpm
• Transportation
• Production Planning
• Iso
• Business Development
• Key Account Management
• Kaizen
• Manufacturing
• Warehousing
• Packaging
• Business Strategy
• Process Improvement
• Supply Chain Optimization
• Product Development
• Supply Chain
• Operations Management