Lokesh Repalle
Delivery Manager | Technical Delivery & Operations | ITIL® & Certified Scrum Master (CSM) | SLA • Agile Delivery • Stakeholder Management
- Role
- Operations Lead Service & Operations Delivery at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Lokesh Repalle
Operations Lead –focused IT professional with 10+ years of experience in enterprise IT operations, service delivery, and platform ownership, successfully transitioning into end-to-end delivery leadership roles.Strong expertise in owning SLA-driven delivery, managing incidents, escalations, risks, and driving predictable execution across production, staging, and DR environments.ITIL® certified and Certified Scrum Master (CSM) with the ability to operate effectively in hybrid delivery models—combining structured IT service management with Agile and Scrum practices.Proven track record of bridging technical teams and business stakeholders, ensuring transparency, accountability, and continuous improvement in delivery outcomes.Hands-on experience with enterprise platforms including New Relic, Autosys, Stonebranch, PagerDuty, and ServiceNow integrations, enabling proactive monitoring, automation, and operational excellence.Actively seeking Delivery Manager / Technical Delivery Manager roles where ownership, execution excellence, and business impact are key.
Experience
Operations Lead Service & Operations Delivery
May 2021 — Present · Bengaluru, IN
Owned end-to-end delivery of business-critical applications and platforms, ensuring SLA compliance, service reliability, and predictable outcomes.Acted as single point of accountability for delivery, incidents, escalations, and risk management.Led P1/P2 incident management, coordinating application, infrastructure, and vendor teams to minimize business impact.Tracked and reported delivery KPIs including availability, MTTR, incident trends, and service health to stakeholders.Ensured ITIL-aligned change and release governance, improving change success rate and reducing production issues.Applied Agile and Scrum principles to improve team collaboration, prioritization, and delivery flow.Drove continuous service improvement initiatives, including automation and monitoring optimization.Partnered with cross-functional teams to manage dependencies and ensure consistent delivery commitments.
Education
Vignan's Foundation for Science, Technology & Research
Bachelor of Technology - BTech, Computer Science and Engineering along with Management Studies
2012 — 2016
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