Lokesh Rawat
Operations Representative, Advisor II
- Role
- Sr Representative Operations at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Lokesh Rawat
Dynamic and versatile professional with proven success across Recruitment, Travel, US…
Experience
Sr Representative Operations
Sep 2024 — Present · Newark, CA, US
Serve as the first point of contact for customers, handling inquiries related to billing, account updates, and product information.Deliver exceptional customer service by resolving issues efficiently and empathetically, ensuring high levels of satisfaction. Utilize product knowledge to recommend tailored solutions, upsell services, and meet performance targets. Maintain accurate records of customer interactions and follow up to ensure resolution and satisfaction. Collaborate with internal teams to escalate and resolve complex queries, contributing to continuous service improvement. Adhere to data protection regulations and company policies while managing sensitive customer information.
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