Lokesh Ramesh

Customer Service Executive @AllClear - Voted UK's No.1 for Customer Care

Cardiff, GB

As a Customer Service Agent at AllClear Travel Insurance, I am responsible for delivering outstanding customer experiences by handling a variety of inquiries related to travel insurance policies. I assist customers with policy details, amendments, renewals, and occasionally drive sales, ensuring the highest level of service while meeting targets in a fast-paced, performance-driven environment.Key Responsibilities:Addressing customer queries through inbound calls, providing detailed information on policy coverage, claims processes, and amendments.Managing policy renewals and ensuring customer satisfaction with seamless service.Offering tailored sales advice and promoting relevant products to increase customer retention and revenue.Ensuring that all interactions adhere to company policies and best practices in compliance with quality standards.Meeting monthly targets and performance metrics, including handling time, customer satisfaction, and call frequency, to earn Platinum quality check status.Continuously refining customer service techniques to improve performance, as evaluated during regular monthly reviews.Actively contributing to maintaining a high level of customer trust, as evidenced by receiving 5-star Trustpilot reviews for providing efficient, empathetic, and solution-oriented support.Achievements:Recognised for exceptional customer service with consistent positive feedback and Trustpilot 5-star ratings.Awarded a Platinum badge for quality performance, ensuring exceptional service delivery and target achievement.