Lokesh Kumar Hariharan
Customer Service and Operations Delivery Manager @NatWest Group
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WORK HISTORY
Customer Service and Operations Delivery Manager @NatWest Group
Chennai, IN
EDUCATION
Veltech Polytechnic College
Diploma, Mechanical Engineering
Anna University Chennai
Bachelor of Engineering (B.E.), Mechanical Engineering
ABOUT LOKESH KUMAR HARIHARAN
I am a Customer Service & Operations Manager with over 7 years of experience (total of 10+ years) in the banking and financial services industry, helping organizations deliver exceptional customer experiences while maintaining operational efficiency. Throughout my career at NatWest Group and Sutherland, I have managed large teams, resolved high-level escalations, and optimized workflows to improve both customer satisfaction and business performance.My expertise spans customer support, workforce management, process improvement, and compliance. I take pride in developing people through coaching and performance management, ensuring that teams not only meet but exceed service expectations.I thrive in fast-paced environments where critical thinking and problem-solving drive outcomes. My certifications in Personal Banking, Handling Vulnerable Customers, and Advanced MS Excel further strengthen my ability to provide strategic and data-driven solutions.If you are looking for a results-driven professional passionate about enhancing customer experience and operational excellence, let’s connect!”
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