Lokesh Kumar

Head of Product Owner Cs Software @Ericsson

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2023 — Present

Head of Product Owner Cs Software @Ericsson

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Montreal, QC, CA

EDUCATION

2002 — 2004

School of Computer and Information Science

Master of Computer Applications - MCA

2017 — 2019

Faculty of Management Studies - University of Delhi

Master of Business Administration

1999 — 2001

Edexcel

Higher National Diploma in Computing and Multimedia

1993 — 1996

St Paul's High School

10th

1999 — 2002

School of Computer and Information Science

Bachelor of Information Technology

1996 — 1998

R P S College

10+2

2002 — 2004

SOCIS

Master of Computer Applications - MCA

2010 — 2012

Sikkim Manipal University - Distance Education

Master of Business Administration - MBA

SKILLS

Customer SatisfactionManagementProcess ImprovementCross-Functional Team LeadershipOrganizational DevelopmentPre-SalesService DeliveryCcnaPeople ManagementManaged ServicesLeadershipData CenterVoipProcess ManagementOperations ManagementBusiness LeadershipVendor ManagementStrategyScrumCall CentersSlaIpIncident ManagementMisIT Service ManagementTeam ManagementCrmIT OperationsTelecommunicationsAgile MethodologiesService ManagementChange ManagementRequirements AnalysisNetworkingTechnical SupportTransition ManagementBpoInternational Stakeholder ManagementThought LeadershipOutsourcing

ABOUT LOKESH KUMAR

Results driven and considerate professional with prominent experience in various disciplines related to ICT, ITES and Telecom Sector. Proven ability to build startup operations from scratch, lead teams and drive key assignments. Global adaptability and effective organizational ability in leading complex and challenging assignments by managing cross-cultural and multi-skilled technical expert teams Experienced in various domains like People Management, Service Management, Project Management, Service Improvement, Network / Service Analysis, Product Study / Research, Process Design and Development, Work Flow analysis, E-learning, Operations Management, Training and Team Management. Expert in designing, developing and implementing Service Delivery and Support Processes. Experienced in managing internal and external relationships with all stakeholders and operational teams to ensure smooth project management and customer service. Skills: Effective ICT Leader of a cross functional and geographically diversified 60+ member team and 5 domain leaders. Build and Run new business, Services Transition & Transformation Competent Team Player with excellent Leadership, interpersonal and communication skills. Proficient in Customer Relationship management, Service Improvement, Service Implementation & Service Management ITIL Process Design, and Deployment with proper Research, Planning and Procedures Product Development and Implementation of new services

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Lokesh Kumar — Head of Product Owner Cs Software at Ericsson in Montreal, QC, CA | Unifers