Lokesh Garg
Lead Technical Consultant @Fujitsu
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WORK HISTORY
Lead Technical Consultant @Fujitsu
Auckland, NZ
EDUCATION
Hamdard Public School
12th, Non medical
Maharshi Dayanand University
Bachelor of Technology (B.Tech.), Computer Science and Engineering
SKILLS
ABOUT LOKESH GARG
ServiceNow Solution Architect with 10 years of platform delivery experience, currently working as Delivery Lead at Accenture. Expert in ITSM, ITOM, Integrations, and governance, with a strong track record of delivering enterprise-grade ServiceNow solutions to global clients.Delivered 25+ implementations across 20+ clients in industries like Pharma, Banking, Telecom, FMCG, Transport, and Automotive. Skilled in adapting to varied business environments and driving scalable, best-practice-aligned solutions.Experienced across ITSM, ITOM, CMDB, CSDM, ITAM, SAM, HAM, Service Portal, Virtual Agent, CSM, HRSD, and Employee Center. Proficient in REST/SOAP integrations and custom workflow development.Led complex projects involving over 10M CIs, hybrid delivery models, and agile practices.Currently managing multi-region ServiceNow Managed Services, focusing on BAU delivery, automation, Jira-based development, agile ceremonies, and risk-mitigated releases.Produced key documentation (SOWs, solution designs, handbooks) and conducted client and team training on ITSM, HRSD, and ServiceNow core modules.Strong stakeholder manager, aligning platform evolution with business goals.Specialty Areas:• IT Operations Management (including Discovery, Service Mapping, Event Management, Configuration Management Database (CMDB), CMDB Health Dashboard, Identification and Reconciliation Engine, MID Server Management, Orchestration, integration with tools like SolarWinds, CiscoPrime, Splunk);• ServiceNow Integrations (15+ with Workday, IBM Watson, Microsoft Azure, Amazon AWS, Salesforce, Atlassian JIRA, Customer Applications etc.);• Software Asset Management, Hardware Asset Management, IT Asset Management, Procurement Management, Product Catalogs;• Common Service Data Model (CSDM)• IT Service Management (including Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management);• Customer Service Management (CSM with ITSM);• Working with Agile Development (including integrations with JIRA, Slack, Teams, etc);• Setting up instances from scratch, multi-tenant instances, multi-lingual instances, upgrades and de-customization; and• Setting up ServiceNow platform features like Service Portal, Performance Analytics, Virtual Agent, Predictive Intelligence, NLU, Integration Hub, Workflow Studio.
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