Lokesh Chauhan

Expert in After-Sales & Technical Operations | Enhancing Customer Experience & Service Strategy | After-Sales (Training & Technical Lead) @ NOTHING | Ex-Xiaomi, Jio, Huawei, Gionee

Role: Training & Technical Lead at Nothing
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

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About Lokesh Chauhan

I am Lokesh Chauhan, a Customer Success and Service Operations Leader with over 15 years…

Experience

Training & Technical Lead
Nothing
Mar 2023 — Present · Gurugram, IN
In my current role, I direct end-to-end technical training operations, ensuring adherenceto corporate service standards while fostering a customer-centric culture. I spearhead hybrid traininginitiatives for service technicians, focusing on IoT and smartphone diagnostics to enhance technicalproficiency. My responsibilities include diagnosing complex technical escalations through root causeanalyses and crafting actionable insights to improve device performance. I also establish a feedbackloop between Service and R&D Teams to ensure quality benchmarking and service qualityinterventions that reinforce a customer-first mindset.Achievements: I have successfully amplified customer satisfaction scores by deploying high-impactservice quality frameworks and enhancing the technical capabilities of the Service Team. My strategicservice quality enhancements have significantly boosted customer satisfaction ratings.

Contact information

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•••••@nothing.tech
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•••••@•••••.com
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Current company

Nothing

Technology, Information and Internet · 30K employees · Founded 2020 · London, England, United Kingdom

Nothing exists to make tech feel exciting again. We’re building a different kind of company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look to how they sound, feel, and function, we care about the details that make technology not just useful, but inspiring. This is a place for the curious. The creators. The ones who ask why not and mean it. If you're drawn to bold ideas, fast moves, and work that actually makes you feel something, you’ll fit right in. We're not here to follow the rules. We're here to make better ones. Founded in London in 2020, Nothing is a design-led tech company building an alternative to the industry giants. Our products, from award-winning smartphones to expressive audio and wearables, blend iconic design with intuitive engineering to put people and creativity back at the centre of consumer tech. Backed by GV (Google Ventures), EQT Ventures, C Ventures, and influential investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’ve grown from startup to global challenger in just a few years.

nothing.tech

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