Lokesh B
Process Associate , Genpact
- Role
- Process Associate at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Lokesh B
Customer-focused professional with 1.8+ years of experience at Genpact, now transitioning into UI/UX and product thinking. Brings strong expertise in understanding user behavior, resolving real-world customer problems, and improving user journeys through data-driven insights. Experienced in handling international customers, identifying pain points, and delivering solutions that enhance customer satisfaction and drive conversions. Combines practical exposure to customer interactions with a growing foundation in UI/UX design, usability principles, and user-centered problem solving. Passionate about building intuitive digital experiences, optimizing workflows, and bridging the gap between user needs and business goals. Currently developing case studies focused on product improvement and user experience design, with a long-term goal of contributing as a UX Designer/Product Strategist.
Experience
Process Associate
Jun 2025 — Present · Hyderabad, IN
Collaborated with cross-functional teams to efficiently manage and complete daily operational tasks, ensuring high productivity and seamless workflows.Delivered high-quality customer support by promptly addressing inquiries, resolving issues, and enhancing overall user satisfaction.Diagnosed and resolved website-related issues, including performance optimization, broken links, and accessibility improvements.Managed domain operations such as registration, renewal, and DNS configuration to ensure uninterrupted services.Executed domain-to-website integrations, ensuring accurate configuration and optimal functionality.Troubleshot and resolved email-related issues, including server errors, delivery failures, and configuration challenges.Identified and resolved server-related issues, minimizing downtime and maintaining optimal system performance.Conducted IP verification to ensure accurate domain routing and reliable connectivity.
Education
ACE Engineering College, Hyderabad
Bachelor of Technology - BTech, Electrical and Electronics Engineering
2019 — 2022
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.