Lokesh Abhi
Customer Success Manager | SaaS | EdTech | Driving Client Retention, Adoption & Growth
- Role
- Customer Success Manager at Knimbus
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Lokesh Abhi
My goal as a Customer Success Manager is simple: help organizations get the most value…
Experience
Customer Success Manager
Jun 2025 — Present · Bengaluru, IN
Manage relationships with universities and higher education institutions across South India, ensuring smooth onboarding and adoption of the Knimbus digital library platform- Conduct onboarding sessions for new clients and deliver engaging training programs for students, faculty, and librarians- Host open training sessions and product demonstrations to improve awareness, usage, and overall adoption of the platform- Support institutions with day-to-day queries, technical escalations, and best practices to enhance user experience- Drive renewals, upselling, and cross-selling opportunities while maintaining strong client satisfaction- Build lasting partnerships by aligning Knimbus solutions with institutional needs and academic goals.
Education
Rajiv Gandhi University of Health Sciences
Bachelor of Pharmacy - BPharm
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