Lokendra Kulshrestha

About Lokendra Kulshrestha

25+ Years experience in driving Strategic Planning and Transformation with a proven track record in driving corporate transformation, optimizing business processes, and leading cross-departmental initiatives to enhance operational efficiency. Adept at developing and implementing change management strategies, fostering collaboration across teams, and leveraging advanced technologies to improve organizational performance. Skilled in identifying market opportunities, improving customer experiences, and driving customer-oriented strategies that result in increased satisfaction and loyalty.Hands-on-Experience in delivering breakthrough business impact of $500 million by implementing : Transformation Strategy & Business Model Digital Transformation Operational Excellence Models Organizational Effectiveness Information Technology & Cloud StrategyI have achieved sustainability of change through a strong focus on change management, accountability, and the embedding of changes in IT and Quality systems.Core Competencies :Corporate Transformation StrategyBusiness Process OptimizationDigital Tools & Technology IntegrationCross-Departmental CollaborationChange Management & Employee EngagementKey Performance Indicators (KPIs)Customer Experience StrategyLeadership & Team ManagementMarket Analysis & Industry TrendsCommunication & Training Programs

Experience

1. Business Transformation Leader

   Cognizant

   Jan 2019 — Present · Dallas, TX, US

   Bring new ideas, Innovations and Capabilities in to client organization to help them transform their business, operating & technology models and build next generation applications and experiences. Strategic Planning & Transformation: Collaborated with senior management to develop and implement corporate transformation strategies, identifying key market opportunities and industry trends to shape business goals and directions.Business Process Optimization: Evaluated and optimized existing business processes, implementing reengineering plans to increase operational efficiency. Introduced digital tools and advanced technologies, resulting in significant productivity improvements.Cross-Departmental Collaboration: Established mechanisms for cross-departmental cooperation, driving information sharing and resource integration to support transformation initiatives. Led project teams to ensure successful and timely project implementation.Change Management: Designed and executed change management plans, including communication and training programs, to ensure employee understanding and support for organizational changes.Performance Monitoring & KPIs: Developed and tracked KPIs to monitor the success of transformation efforts. Regularly reported on progress and results to senior management, making necessary adjustments to strategies to achieve objectives.Customer-Centric Transformation: Led initiatives to improve customer service processes, using customer insights to refine strategies and increase satisfaction and loyalty.

Education

• Amravati University

  Bachelor of Engineering - BE, Electrical and Electronics Engineering

• Indian Institute of Management, Calcutta

  SMP, Strategic Management

  2010 — 2011

• Amravati University

  B Tech, Electrical Engg

  1990 — 1994

• Indira Gandhi National Open University

  MBA, Operation Management

  1998 — 2000

Skills

• Process Improvement
• Management
• Supplier Quality Management
• Lean Management
• Business Planning
• Cost Optimization
• Knowledge Management
• Strategy Management
• Requirements Analysis
• Change Management
• Tl9000
• Telecommunications
• Enterprise Risk Management
• Iso 9000
• Business Transformation, Strategy, Business Process, IT Strategy, Analytics, Lea
• Quality Management
• Large Scale Business Transformation
• Cross-Functional Team Leadership
• Training Delivery
• Asset Management
• Integration
• Iso27k
• Iso 14k/18k
• Business Strategy
• Six Sigma
• People Enablement
• Project Management
• Team Management
• Bpo
• Value Chain Analysis
• Program Management
• Customer Expecation & Satisfaction Management
• Business Process Improvement
• Tqm
• Business Transformation
• Training
• Asset Managment
• Revenue Enhancement
• Vendor Management
• Lean Manufacturing