Loïc Michel

Support Engineer @Microsoft

Paris, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2022 — Present

Support Engineer @Microsoft

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Paris, FR

Providing expert support for Azure Identity and Access Management, resolving complex issues and ensuring customer satisfaction.Collaborating with cross-functional teams to develop and implement solutions for customer problems, leading to faster case resolution and improved customer experience.Authoring comprehensive case documentation to facilitate knowledge sharing and collaboration among support engineers.

EDUCATION

1995 — 1996

Sainte Marie, Antony

Baccalauréat S

1996 — 1998

IUT d'Orsay

DUT informatique option génie informatique, Ingénierie informatique

ABOUT LOÏC MICHEL

I’m on a mission to help people forget about technology!Because when it truly serves you, it fades into the background. After more than two decades in IT, I’ve learned that the best tech quietly clears obstacles. As a Senior Tech Support Engineer in Microsoft Identity & Security, my focus ISN\'T on being the smartest person in the room, just on removing the small frictions that frustrate users.That outlook led me to build tools like https://github.com/kayasax/EasyPIM (60 downloads and more than 200 ), its sibling EasyPIM.Orchestrator (PIM as Code), EasyPIM governance (event-driven PIM deployment), and SCIMtool https://github.com/kayasax/SCIMTool These open-source projects aren’t trophies; they’re about making identity and access management less cumbersome and more transparent. Each one born from spotting a pain point like over-complicated access requests or scattered governance tasks. These are my effiorts simplifying it so every user can get their work done without unnecessary hurdles.I’m passionate about sharing knowledge and believe that collaboration makes us all stronger. From automating identity workflows to mentoring peers, I’m happiest when I can help someone else reclaim their time and confidence.Because when tech fades into the background, human potential shines in the foreground, let’s build that future together!

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