Lohit Sathyamurthy
Technical Support
- Role
- Customer Support Associate at Tech Mahindra
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Lohit Sathyamurthy
Highly motivated and results-driven software developer and data analyst with expertise in Python, cloud computing, and blockchain technologies. Proficient in delivering. innovative solutions, optimizing processes, and collaborating effectively indynamic environments. Known for analytical problem-solving skills and creating scalable, efficient systems.
Experience
Customer Support Associate
Dec 2025 — Present · Bengaluru, IN
Provided L1 technical and account support to international customers in a 24x7 rotational shift environmentTroubleshot basic system, service, login, and connectivity issues following SOPs and SLAsLogged, tracked, and resolved incidents using CRM/ticketing tools with accura mentationMet performance KPIs including quality, AHT, adherence, and customer satisfactionEscalated unresolved technical issues to higher support teams with clear case notes
Education
Kristu Jayanti University
Master of Computer Applications - MCA, Computer Science
Kristu Jayanti University
Bachelor of Science - BS, Computer Science
Narayana PU college
Higher education, PCMC
Chinmaya Vidyalaya
SSLC
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