Logi Kumar
Fraud Analyst &Customer Service| Skilled in Problem-Solving | Data Annotation | Customer Satisfaction | Policy Compliance | Team Building | AS400 | JIRA | ZENDESK | Freshdesk | ZOHO CRM | | VS Term | AI agent
- Role
- Senior Customer Care Executive at Alike
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Logi Kumar
Currently pursuing a Bachelor of Computer Applications at Manipal Institute of Technology, with a focus on Computer Science. As a Senior Customer Care Executive at Alike, collaborate with colleagues to enhance service processes and resolve customer inquiries effectively. Proficient in utilizing CRM tools, ensuring efficient customer interaction management while maintaining detailed logs and achieving high CSAT scores. Skilled in problem-solving, learning new software, and creative design. At Alike, contribute to delivering exceptional customer support by addressing inquiries and resolving issues alongside the team. Work collaboratively to enhance customer satisfaction through strong communication and innovative process improvements. Passionate about creating seamless customer experiences and leveraging technology to optimize workflows while fostering a customer-first approach.
Experience
Senior Customer Care Executive
Aug 2025 — Present · Gurugram, IN
Managed customer concerns related to passes and attractions in Abu Dhabi and Dubai. • Provided comprehensive training and support to new joiners, enhancing team efficiency. • Fostered strong relationships with customers to ensure satisfaction and loyalty.
Education
Ashok Memorial Public School - India
High School Diploma
2015 — 2016
Manipal Institute of Technology
BCA, Computer Science
Ashok Memorial Public School - India
High School Diploma
2017 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.