Logan Rader Cole
Helping CX Teams Scale Support with AI & Automation
- Role
- Account Executive at Zendesk
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Logan Rader Cole
I work with customer experience teams to modernize support using Zendesk’s AI-powered Resolution Platform. My focus is helping organizations resolve more customer issues—faster and at lower cost—by combining AI Agents, automation, and agent augmentation in a way that actually works in the real world (not just in demos). The goal isn’t more tickets touched—it’s more problems solved.I partner closely with CX, Support, and Finance leaders to replace unpredictable support costs with outcome-driven models built around resolutions. Whether that’s deflecting high-volume Tier 1 requests, augmenting agents with AI Copilot, or scaling support without adding headcount, I help teams turn CX from a cost center into a competitive advantage.
Experience
Account Executive
Mar 2025 — Present · Austin, TX, US
FY2025: President\'s Club Annual Attainment: 148.8% Q1: 144.38%Q3: 190% Q4: 213%
Education
University of Kentucky
Bachelor of Business Administration - BBA, Marketing & Business Management, General
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