Logan Moore
- Role
- Support Escalation Engineer, Azure Synapse Analytics and Microsoft Fabric at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Logan Moore
Senior Data Engineer with extensive knowledge in cloud data architecture, MPP, ELT and…
Experience
Support Escalation Engineer, Azure Synapse Analytics and Microsoft Fabric
Oct 2021 — Present
Excelled as a Senior Technical Support Engineer, taking ownership of complex customer support requests, and efficiently resolving and troubleshooting issues related to Azure Synapse Analytics - Managed blocker/production downtime scenarios, applying effective mitigations, unblocking customers, and maintaining transparent communication with stakeholders throughout the process - Partnered and coordinated with Engineering and Product Management to track, maintain and address bugs, issues and feature requests, ensuring product improvements aligned with customer needs - Supported customers using the Azure Synapse Analytics and Fabric stack which includes dedicated sql pool (MPP Big Data Warehouse), serverless sql pool, Apache spark pools, Jupyter Notebooks, and Azure data factory (workflow orchestration and data pipelines)- Guided customers through troubleshooting, cloud best practices, workload optimization, performance tuning and unblocking production down scenarios - Analyzed customer data and telemetry logs via kusto (kql), metrics and dashboards - Aided numerous Fortune 20 companies in developing and optimizing data architecture, ETL design, cost-benefit analysis, traditional and serverless warehouse design, data warehouse maintenance, and workload optimization - Served as Azure Data Factory global subject matter expert - Demonstrated leadership as a global team lead through mentoring, delivering technical presentations, sharing knowledge, providing technical coaching, training new hires, and conducting triage calls - Functioned as a reliable escalation point for fellow engineers, assisting in the resolution of highly complex and protracted issues
Education
The University of Texas at Dallas
Information Technology and Systems
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